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TERMS & CONDITIONS

 

1.General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ULICE International d.o.o., hereinafter referred to as “ULICE”, ”us” or ”we”, at the ULICE website.

By using our website and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

The inclusion of any products or services on our website at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on hm.com at the time you place your order.

2.Prices and delivery charges

The prices displayed at our website include the statutory Value Added Tax but do not include a delivery charge.

The delivery fee of 12€ for international orders is charged regardless of the size or weight of your order.

3.Ordering/conclusion of contract

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you.

4.Delivery

We aim to deliver within 2 to 6 working days following confirmation of an order. Deliveries to islands normally take 2 extra working days. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

5.Withdrawal of Order

You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items.

6.Returns

ULICE guarantees a full refund for any returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been

damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

After you have informed us about your return (contact: shop@ulice.hr) you should send us the products back to

ULICE International d.o.o., Ilirski trg 7, 10000 Zagreb, Croatia

7.Payment methods

You can pay for your goods as set out below.

Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. ULICE reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

8.Colours

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

9.Guarantee

If there are defects in the goods you have purchased, ULICE abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay.

10.Ownership of rights

All intellectual property rights, such as trademarks and copyrights at our website remain with ULICE International d.o.o. and its subsidiaries or licensors. Any use of our website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ULICE.

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